Frequently Asked Questions
Everything you need to know about your Alani Nu style journey.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for apparel?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please note that certain limited-edition drops may be final sale.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring your favorite similar garment at home and comparing it to our specifications for the perfect fit.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You have a 30-minute window after placement to request a cancellation via our support team before the order moves to fulfillment.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Afterpay for eligible orders.